Choice and control should be visible in everyday support — not just written in a policy.
It can mean having a say about how your support is delivered, communicating your preferences, being involved in decisions, choosing activities that matter to you and being able to say when something is not working.
Informed choice
Good support includes giving you information in a way you understand and enough time to consider your options.
Sometimes decisions involve benefits and risks. You should be supported to understand those considerations, rather than having decisions made for you automatically.
Independence
Support should recognise what you can and want to do for yourself.
The aim should not automatically be to take over tasks, but to provide the level of assistance that is right for you.
Information reviewed: October 2026