Feedback & Complaints
Feedback, Compliments & Complaints
We want to hear from you.
Your experience matters to us.
Finding Path welcomes feedback, compliments, suggestions and complaints.
What you tell us helps us understand what we are doing well and where we can improve.
If something does not feel right, we want you to feel comfortable telling us.
Making a complaint will not negatively affect the support you receive from Finding Path.
You can talk to us about:
- something you are happy with
- something we could do better
- a concern about your support
- communication with our team
- your privacy, dignity or rights
- something that made you feel unsafe or uncomfortable
- a decision or experience you are unhappy with
- how a previous concern was handled
- anything else about your experience with Finding Path
How can I give feedback or make a complaint?
Speak with us
You can speak with a Finding Path team member or Clinical Care Manager.
Secure Feedback & Complaints Form
If you would like to provide details online, please use our secure form rather than sending sensitive information through the public website.
You may ask a family member, friend, nominee, advocate or another trusted person to help you.
If you need assistance communicating with us or need information in another format, please let us know.
What happens after I make a complaint?
We listen
We make sure we understand your concern and what you would like us to consider.
We acknowledge it
We acknowledge your complaint and explain what happens next.
We review it
We consider the information fairly and respectfully and may contact you if we need more information.
We keep you informed
We communicate with you about relevant progress.
We respond
We explain the outcome and any relevant actions.
We learn
We use feedback and complaints to identify opportunities to improve our services.
You can also contact the NDIS Commission
You can contact the NDIS Quality and Safeguards Commission about concerns regarding the quality or safety of NDIS supports or services.
You do not have to resolve your concern with Finding Path before contacting the Commission.
Need help speaking up?
You may ask a family member, friend, advocate or another trusted person to support you.
Is someone in immediate danger?
If someone’s life may be at risk or there is an emergency where a person could be seriously harmed or injured, call 000.
The Finding Path complaints pathway is not an emergency response service.
Last reviewed: October 2026