If you are unhappy with your current support, you may choose to discuss your concerns with your provider and ask for changes.
If that does not resolve the issue — or you do not feel comfortable doing so — you can consider another provider.
Check your service agreement
Before ending services, check your service agreement for notice periods, cancellation arrangements and any relevant fees.
Plan the transition
Where possible, find a new provider before your current service ends to reduce the risk of a gap in essential supports.
Tell your Support Coordinator or Plan Manager if they are involved in your arrangements.
You may also need to update relevant provider relationships in your participant portal.
You can ask for help
Your my NDIS contact, Support Coordinator or trusted person can help you understand the process.
Information reviewed: October 2026
Official reference: