Information we may collect
Depending on your relationship with Finding Path, information may include:
- name and contact details
- date of birth
- NDIS and service information
- communication and accessibility preferences
- nominee or emergency contact information
- information relevant to your support needs
- health or other sensitive information where required for safe and appropriate support
- service records
- billing and plan-management information
- feedback, complaints or incident information where applicable
Why we collect information
We may need information to:
- respond to enquiries and referrals
- assess and establish services
- understand support needs
- provide and coordinate agreed supports
- communicate with you and authorised people involved in your support
- manage appointments and service administration
- maintain appropriate records
- manage safety, quality, incidents and complaints
- meet legal, regulatory, insurance and reporting obligations
How we collect information
Information may be collected directly from you or, where appropriately authorised or otherwise permitted, from a nominee, family member, Support Coordinator, Plan Manager, health professional, allied health professional or another person involved in your support.
Secure online information
Finding Path aims to minimise collecting sensitive participant information through ordinary public website forms.
Where detailed personal, disability, health, referral or complaint information is required online, visitors will generally be directed to Finding Path’s secure Halaxy forms.
Please avoid sending detailed health or sensitive information through ordinary website enquiries or email unless necessary.
How we use and share information
Finding Path uses personal information for the purpose for which it was collected and other purposes permitted by law.
Information may be shared with authorised people or organisations involved in your support where appropriate, with your consent or authority, or where disclosure is otherwise authorised or required.
We aim to limit information sharing to what is reasonably necessary for the relevant purpose.
Protecting your information
Finding Path takes reasonable technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Access to participant information should be limited to people who require it for legitimate work purposes.
Where information is no longer required, it will be managed in accordance with applicable legal, regulatory and record-retention obligations.
Accessing or correcting your information
You may ask to access personal information Finding Path holds about you or request correction where you believe information is inaccurate, out of date, incomplete, irrelevant or misleading.
Legal exceptions may apply.
Third-party systems
Finding Path may use third-party systems, including Halaxy, to support secure intake, referrals, records, and service administration.
We consider the use of external systems part of our privacy and information-security responsibilities.
Privacy concerns
If you have a question or concern about how Finding Path handles your information, please contact us.
Finding Path
Suite 6/999 Lower North East Rd
Highbury SA 5089
- Phone0494 722 663
- Emailinfo@findingpath.com.au
We will take privacy concerns seriously and respond in accordance with our privacy and complaints processes.
If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (opens in a new tab).
Last reviewed: October 2026